Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will be used only in accordance with this privacy policy.

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations) are adhered to.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we Collect

We may collect the following information:

• Your name
• Contact information including email address and phone number
• Demographic information such as postcode
• Other information relevant to enquiries made through our site

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our services
• Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you information related to our services/products. This is done in accordance with the regulations named above.

Security and Retention of Data

We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorised access and against unlawful processing, accidental loss, damage and destruction.

We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third party service providers who may have access to your personal data so that they can provide services to us. When this occurs, we have a data protection compliant contract in place with these third parties.

Use of Cookies

This website uses cookies to better understand the users' experience while visiting the website. Cookies are small files saved to the user's computer's hard drive that track, save and store information about the user's interactions and usage of the website.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer's hard drive they should take necessary steps within their web browser's security settings to block all cookies from this website.

Measuring Website Usage (Google Analytics)

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

We don't collect or store your personal information (for example your name or address) so this information can't be used to identify who you are.

WhatsApp Messaging and Client Communications

We use WhatsApp messaging to communicate with clients about their legal cases, provide case updates, and respond to client inquiries. This service is provided through Meta Platforms Ireland Limited's WhatsApp Business platform.

Data Collected via WhatsApp:

• Your phone number
• Messages you send and receive
• Message timestamps
• Read receipts and delivery status

How We Use WhatsApp Data:

• To send case updates and important legal information
• To respond to client inquiries and requests
• To schedule appointments and callbacks
• To provide time-sensitive notifications about your matter

Data Retention:

We retain WhatsApp messages and associated data for as long as necessary to fulfill our legal obligations and maintain case records, typically for the duration of your matter plus 7 years in accordance with UK law. You can request deletion of your data at any time.

Your Rights:

• You can opt out of WhatsApp communications and choose alternative contact methods
• You have the right to access, correct, or delete your personal data
• You can withdraw consent at any time
• Contact us to exercise any of these rights

Third Party (Meta):

WhatsApp is operated by Meta Platforms Ireland Limited. Meta may process your data in accordance with their Privacy Policy. We have a Data Processing Agreement in place with Meta to ensure GDPR compliance.

Contact

If you have any queries in relation to the above please do not hesitate to contact us through any of the contact methods on our site.